IMPORTANT NOTICE: PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY AND MAKE SURE YOU UNDERSTAND THEM BEFORE PLACING AN ORDER FOR ANY PRODUCTS ON THE WEBSITE.
BEFORE USING THE WEBSITE YOU WILL BE ASKED TO AGREE TO THESE TERMS. BY CLICKING ON THE “I ACCEPT” BUTTON AT THE END OF THESE TERMS YOU AGREE TO THESE TERMS WHICH WILL APPLY TO THE CONTRACT BETWEEN YOU AND US IN RESPECT OF YOUR PURCHASE OF PRODUCTS FROM THE WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST NOT CLICK THE ACCEPTANCE BUTTON AND YOU WILL NOT BE ABLE TO PURCHASE ANY PRODUCTS FROM THE WEBSITE.
1 These Terms
1.1 These are the terms and conditions (the "Terms") on which we will supply any products to you which you choose to purchase from our website at www.re-fashion.co.uk (the “Site”). They constitute a legally binding agreement between you and Re-Fashion Limited ("Re-Fashion", "we", "us" or "our") governing your purchase of any Products through the Site or any mobile applications connected to the Site.
1.2 Please read these Terms carefully before you submit any order for products to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 By accepting these Terms, you confirm that you are able and legally competent to agree to and comply with these Terms.
1.4 We may amend these Terms from time to time. Your use of the Site following any change constitutes your agreement to follow and be bound by the Terms in force at the time that you place your order on the Site. We will always post the most current version of the Terms on the Site.
2.1 Re-Fashion is a clothing resale marketplace, offering a convenient option for purchasing quality secondhand and new women's clothing, shoes and accessories (the “Products”).
2.2 The Site is operated by Re-Fashion. We are a company registered in England and Wales. Our company registration number is 11405645 and our registered office is at Barking House, Farndon Road, Market Harborough, Leicestershire, United Kingdom, LE16 9NP.
2.3 You can contact us by calling us on the number on the Site or by writing to us at firstname.lastname@example.org.
2.4 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3 Your personal data
4 Purchasing Products on the Site
4.1 You can place an order for any Products that are shown as available on the Site (“Order”).
4.2 Our acceptance of your Order will take place when we email you to accept it, at which point a contract (incorporating these Terms) will come into existence between you and us. We will assign an order number to your Order and tell you what it is when we accept your Order.
4.3 If we are unable to accept your Order, we will inform you of this by email and will not charge you for the Product(s). This might be because a Product is out of stock, your payment method has been declined, we cannot deliver to your address (see paragraph 4.6 below) or because we have identified an error in the price or description of the Product showing on the Site.
4.4 Due to the types of Products that we sell, our stock levels are constantly changing. As a result details of stock availability and listing prices on the Site are subject to change at any time without notice. Stock availability and pricing is not confirmed until you have received a confirmation email from us in accordance with paragraph 4.2.
4.5 In order to maximize the selection of Products available for sale on the Site, Re-Fashion reserves the right, in its sole discretion, to limit the amount of time an item may remain in your online shopping basket.
4.6 We only sell to the UK. Our Site is solely for the promotion of our Products in the UK. At present, we do not accept Orders from or deliver to addresses outside the UK.
4.7 During the order process we will let you know when we will provide the Products to you. We will deliver the Products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your Order.
4.8 If our delivery of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
5 Our pricing and paying for Products
5.1 Details of all payment methods which we accept are set out on the Site. You are responsible for paying all fees and any applicable taxes associated with your Order.
5.2 The estimated original retail price (“ERP”) shown next to any listed Product on the Site represents the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition. Any such ERP published on the Site is an estimate provided for your reference only and should not be relied upon. If more than one ERP is shown, the highest-priced ERP next to the Product represents the estimated original retail price referenced above and the lower-priced ERP represents the original listed price on Re-Fashion.
5.3 While we acknowledge that pricing is not an exact science, we strive to provide fair and accurate pricing information on the Site. Our reference prices are set by an experienced team who monitor market prices for the brands and styles that we sell. If the comparison price is an important factor in your purchasing decision, we recommend that you do your own comparison shopping as well.
5.4 Unfortunately, at times, pricing or typographical errors may occur on the Site. In the event that a Product is listed at an incorrect price or contains incorrect information due to an error in pricing or product information, Re-Fashion reserves the right, at our sole discretion, to refuse or cancel any Orders placed for that Product and we will notify you of such change or cancellation as soon as we can.
5.5 All prices advertised on the Site will be exclusive of delivery costs which we will set out in the Site before you finalise your purchase. Full details of our delivery costs can be found on the Site.
6 Our Product descriptions
6.1 While we attempt to be as accurate as possible, Re-Fashion does not warrant that Product descriptions or any other content on the Site is accurate, complete, reliable, current, or error-free.
6.2 Due to the nature of the Products that we sell, all Products on the Site are sold “as seen”. We have made every effort to display as accurately as possible the colours and styles of our Products on the Site but we cannot guarantee that your device’s display of any colour or style will be accurate. If a Product offered for sale on the Site is not as described, your sole remedy is to return the Product to us in accordance with paragraph 9.
7 Charity donations
7.1 Re-Fashion makes donations to Breast Cancer Care (“the Charity”) in relation to every Product that it sells on the Site.
7.2 Re-Fashion shall make the following payments to Charity in respect of each of the Products sold on the Site:
£00.00 - £40 - 20%
£40.01 - £100 - 40%
+£100 - 60%
7.3 In the event that any Products are returned and refunded, the donated item will be treated as not sold and a donation will not be made to the Charity.
8.1 Re-Fashion may periodically publish offers through email, social media or other channels. Each offer will contain the specific details for the offer and a link to our official rules.
8.2 To the fullest extent permitted by law, we reserve the right to cancel any promotion, discount, coupon or similar incentive before its originally stated expiration date without notice and at our sole discretion.
9 Your returns and refunds
9.1 In certain circumstances, you can end your contract with us and request a refund for the Products which you have purchased. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.
9.2 If you want to end the contract because of something we have done or have told you, in the circumstances set out below, the contract between you and us will end immediately and we will refund you in full for any Products which have not been dispatched by us at that time. The reasons are:
we have told you about an upcoming change to the Product or these Terms which you do not agree to;
we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
there is a risk that supply of the Products may be significantly delayed because of events outside our control;
we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or
you have a legal right to end the contract because of something we have done wrong.
9.3 If what you have bought from the Site is faulty or misdescribed you may have a legal right to end the contract. Products sold on the Site must, by law, be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:
up to 30 days: if your Products are faulty, then you can get an immediate refund;
up to six months: if your Products can't be repaired or replaced, then you're entitled to a full refund, in most cases; and
up to six years: if your Products do not last a reasonable length of time you may be entitled to some money back.
9.4 If you have just changed your mind about the Product, for most Products bought through the Site, you have a legal right to change your mind within 14 days from the date on which you receive the Product and receive a refund. If you change your mind and want to return the Products, the price you have paid for the Products may be subject to deductions.
9.5 Re-Fashion has a no quibble policy for items that you want to return within 14 days from the date on which you receive the Product.
9.6 To end the contract with us, please let us know by calling customer services on the number provided on the Site or email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.7 If you end the contract for any reason after the Product(s) have been dispatched to you or you have received them, you must return them to us. You must post the Product(s) back to us. Please call customer services on the number provided on the Site or email us at firstname.lastname@example.org if you need a return label. If you are exercising your right to change your mind you must send us the Products within 14 days of telling us you wish to end the contract.
9.8 We will pay the costs of return:
if the Products are faulty or misdescribed;
if you are ending the contract because we have told you of an upcoming change to the Product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
If the products are returned within 14 days in the same condition they were purchased (including tags).
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of returning the Products to us.
9.9 We will refund you the price you paid for the Products including delivery costs, by the method you used for payment if the return relates to paragraph 9.8 (1) and (2). However, we may make deductions from the price, as described in paragraph 9.10 below.
9.10 If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.11 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
9.12 Products are sent at your risk.
10.1 Re-Fashion is an independent reseller of like-new and new clothing and accessories and is not affiliated with or endorsed by any designer, manufacturer, retailer or brand of the Products that are listed through our Services. All third party brand names and logos used in any commercial context by Re-Fashion are trademarks and/or registered trademarks of their respective holders.
10.2 Re-Fashion prohibits the sale of counterfeit goods and complies with all applicable laws pertaining to the trafficking of counterfeit goods. Re-Fashion will endeavour to ensure that no counterfeit Products are listed on the Site. However, you acknowledge and agree that Re-Fashion may not be able to prevent the sale of all counterfeit products on the Site. Re-Fashion fully cooperates with brands seeking to track down the source of counterfeit items, which includes revealing the contact information of consignors submitting counterfeit goods, if necessary.
10.3 Re-Fashion will not be liable to you in the event that you suffer any loss as a result of technical issues with the Site, including the loss of Products in your shopping basket on the Site or in the event that a Product is incorrectly shown as available on the Site when it is not.
11 Limitation of Liability and Disclaimer
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products.
11.3 We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12 General Information
12.1 These Terms shall be governed by the laws of England. You can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
12.2 These Terms are for the benefit of, and will be enforceable by, Re-Fashion and you only and are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party.
12.3 We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract and we will refund you any payments you have made in advance for Products not provided.
12.4 If any provision of the Terms is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect.
12.5 Except as explicitly stated otherwise, any notices to Re-Fashion shall be given by certified mail, postage prepaid and return receipt requested to Re-Fashion. Any notices to you shall be provided to you through the Site or given to you at the email address or physical address you provide to Re-Fashion during any Purchase on the Site.
12.6 A party's failure to act with respect to a breach by the other party does not constitute a waiver of the party's right to act with respect to subsequent or similar breaches.
12.7 If there is any conflict between these Terms and any text on the Site, other policies, or other documents, these Terms shall take priority, whether such other documents are prior to or subsequent to these Terms.
If you have questions about these Terms or the services we offer, please contact our customer service department at email@example.com or phone us on 01858 827038.