Marketing Communications

With your consent (if required) and in accordance with your contact preferences, local direct marketing laws and the Privacy Laws, we will send you marketing communications from time to time to keep you up to date on our latest arrivals and offers, provide loyalty rewards, share style advice or to invite you to upcoming store events. We may also use your personal information to personalise your advertising experience via social media and ad retargeting.

You can opt out of marketing communication at any time by:

clicking the unsubscribe link in emails; or

contacting our support team.

Opting out of marketing communication will not stop service messages such as order confirmations and updates.


How we store and protect your data

We take the privacy and security of your personal information seriously and use a number of procedures and processes to ensure, where possible, the security and integrity of your personal information, including (but not limited to):

encryption of data;

anonymise and aggregate personal information (so that it does not identify you);

restricting access to Personal Information; and

maintaining technology products to prevent unauthorised computer access.


Sharing your information

We do not and will not sell any of your personal information to any third parties. 

Where required, we share your personal information with third parties, which may include the following recipients or categories of recipients:

related or affiliated companies of Taking Shape, located in Australia, New Zealand and the United Kingdom;

third party service providers or contractors used for logistical services, data processing, payment processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research;

any revenue service, tax or regulatory authority, if we are obliged to disclose your personal information under any applicable legal or regulatory requirements;

our professional advisers, such as our lawyers and accountants;

any person or organisation to whom we may transfer our rights or obligations; or

any person or organisation after a restructure, sale or acquisition of any Taking Shape entity, as long as that person uses your personal information for the same purposes as it was originally given to us or used by us (or both).

We disclose your personal information to these recipients or categories of recipients in order to:

to provide you with our products and services;

to communicate with you based on your communication preferences;

to conduct market research and marketing strategy analysis;

for customer service management purposes;

to run training and events; and

for the purpose of facilitating or implementing a transfer or sale of all or part of our assets or business or if we undergo any other kind of corporate restructure, acquisition or sale. In this context, your personal information may be transferred to another entity (or if such a sale, transfer, acquisition or corporate restructure is being contemplated by us).

Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.


How you can access or seek correction of your personal information

You are entitled to access your personal information held by Taking Shape on request. To request access to your personal information please contact the relevant Data Protection Officer using the contact details set out below.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information, we hold about you and letting us know if your personal details change.

However, if you consider any personal information, we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.


Withdrawing your consent

If you have consented to our processing of your personal information, you have the right to withdraw, at any time, any consent that you have previously given to us for use of your personal information. In certain circumstances even if you withdraw your consent, we may still be able to process your personal information if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations.


Data protection officer

If you want to exercise your rights, have a complaint, or just have questions relating to your personal information or anything in this Privacy Policy, please contact our Data Protection Officer using one of the contact methods set out below.

TS UK Group Limited

Address: 2c Chartwell Point, Chartwell Drive Wigston Leicester LE18 2FT England

Telephone: +44 (0)1164826161


We welcome your feedback and will deal with your request or inquiry as soon as is reasonably possible.